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Errors or problems with our mobile occur frequently, since no one is safe from having problems in the Android world. A very common mistake that has just happened to a colleague on the web is that of unable to download an app. In this instance we wonder if this has happened to AndroidPhoria users. For this reason, we have come to bring you the simple solution to this small problem that does not leave you download apps or games from the google store.
What is Google Play error 971 itself? First of all, we have to tell you that Google Play errors have random numbers and can vary. This time we have the error 971 that appears when we try to download an application or game, in the case of our friend, it happens when downloading PUBG Mobile. It should be noted that this may be due to the Google Play updates. Although, also google cache problems or some problem stored data that we have in Google Play.
Before telling you what you have to do to solve it, remember that the error code or name may vary. In other words, if 971 appeared to us, a 505 could appear to you, but it is resolved in the same way.
Steps to fix Play Store error code 971
There are 3 ways to fix the errorsince if the first does not work for you, you will have to go to the second and so on.
Clear the cache of the Play Store
- head to the settings of the mobile device.
- Go to the applications section or application manager (the name changes with the mobile model).
- You will have to scroll to the section of All applications to find the Google Play Store app.
- Once inside, you will have to press on force arrest.
- And finally, you will have to press the button clear cache (WARNING: this is not the same as deleting data)
- Restart your Android mobile.
When you have completed all the steps, you will have to repeat them but with the application Google Play Services. Once done, you will have to go and download the application that gave you the error again to see if it has already been solved. In case the error persists, you have to proceed to the following way.
Clear Play Store data
Clearing the Google Play cache and clearing the Google Play Services cache does not resolve the issue. What do we have to do?
- you have to go to the settings Of the device.
- Now you will have to go to the applications or the application manager (varies depending on the mobile).
- You will have to go to the section of all applications and then look for the Google Play Store.
- Now you will have to force stop and press the stop button. delete data.
- Reboot the mobile device.
Yes, the steps are very similar to the previous way, but remember that clearing the data is not the same as clearing the cache. After doing the steps, you can try again to see if it has been solved. In case the error comes out again, we have to do the last step. It should be noted that our colleague was solved with doing the previous two after restarting the phone.
Remove the Google account and add it again
The last step is very simple, if the previous two steps did not solve the problem, you have to remove your google accountyou will have to restart the device and then you will have to add it again.
- you have to go to the settings Of the device.
- Now you have to go to accountstap on the name of the Google account you want to remove (the one used by the Play Store).
- Now you have to touch the menu of the three dots in the upper right corner.
- press remove account.
- Finally, you will have to restart the device and add the account againand obviously, try downloading the application.
These are the 3 ways to solve this problem, and which are very effective. In addition, we have verified that not necessarily all 3 are used. Remember that it is not a serious problem, but it is very annoying not being able to download what you want on Google Play. has it served you?
